Frequently asked questions.

Services & Process

We customize pre-made templates (social media graphics, brochures, presentations, etc.) to fit your brand and needs. Instead of starting from scratch, we take high-quality foundations and make them uniquely yours.
No. Tempalize is built around speed, affordability, and customization. We only work with templates, either ones we provide or ones you bring (if compatible).
Most commonly Canva, PowerPoint, Google Slides, and PDF. If you provide your own template, it’s your responsibility to make sure it’s compatible with your chosen platform.
Orders are placed through our interactive form (powered by Jotform). You’ll select the templates you want, customize options, see a live total, and check out with Stripe.
Yes, your order includes a creative brief, which allows us to understand your brand style, goals, and preferences.
(This is not a phone or video consultation.)

Pricing varies depending on the type of template and the level of customization. Our Services page shows starting rates, and our pricing form will calculate your exact total.
All payments are made securely through Stripe. We accept all major credit/debit cards, as well as other Stripe-supported payment methods.
Yes, payment must be made in full before work begins.
Refunds are available only if we decline your order before work starts or if you cancel before we begin. Once we’ve started working, payments are non-refundable.

Turnaround times vary depending on the template and level of customization, but most projects are completed within 3–5 business days.
Yes, each project includes one round of minor revisions (e.g., text edits, small tweaks). Additional revisions may incur extra fees.
Since we collaborate directly in your chosen platform, you technically have access to the design as it’s being created. Even if you can already use the design, we ask that you complete the final review and approval step to ensure everything is correct and officially finalized.

Every client gets access to a personalized Notion-based portal. It’s your hub for project updates, file uploads, creative briefs, final deliverables, and communication.
Yes, some pages are editable (like uploading assets or filling briefs). Other pages are locked after completion to avoid accidental changes.
Simply message us through the portal, and we’ll handle the changes for you.
You can upload directly into your client portal. Canva and Adobe users may also link their Brand Kit for faster setup.

Yes, as long as it’s compatible with the platform you want us to work in. You’re responsible for ensuring compatibility and ownership rights.
You receive a license to use your customized template for personal or business purposes. You cannot resell, redistribute, or claim authorship of the original template.
Any copyright or legal issues tied to templates or assets you provide are your responsibility. Tempalize is not liable for infringement disputes caused by client-provided materials.